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Services Delivery Manager - Security

About Proximus Luxembourg

Proximus Luxembourg SA unites the Tango and Telindus brands under one umbrella and employs 700 people. Both brands operate jointly to meet all the telecommunications needs of Luxembourg's residential and business customers.

Tango offers fixed and mobile telephony, Internet and television services to residential customers and small businesses with less than 10 employees, while Telindus provides ICT and fixed and mobile telecommunication services to medium-sized and large companies as well as public administrations.

Proximus Luxembourg is a subsidiary of the Proximus group, the main provider of telephony, internet, television and ICT services in Belgium.
It participates in the development of telecommunication infrastructures and ICT services in Luxembourg.

Job Content :

Due to the continuous development of our Cybersecurity activities and services, we are looking for a Service Delivery Manager specialized in cybersecurity matters.
You will be integrated into Managed Security Services team. A key part of your role will be to create, define, support and develop security activities and processes related to Managed Security Services that we are providing for our customers.
You will also be responsible of the implementation and the compliancy of these security processes with the different regulations, standards and best practices associated to our services, such as ISO / IEC 27000, special Publications of NIST series 800 or FIPS.
Training evidences or certifications issued by LSTI or PECB such as ISO / IEC 27001: 2005 (Lead) Implementer, ISO / IEC 27005: 2011 Risk Manager, CISSP, CISA, CISM,CRISC and ITILv3 are considered as an advantage. This role involves assessing customer feedbacks and improving procedures accordingly to ensure that great customer service is provided at all times.

Your responsibilities:

  • To be the security interface between customers and Telindus
  • Work hand-in-hand with the SOC Manager and Project Managers and other Telindus teams
  • Review and improve KPI's in accordance with the services needs
  • Consolidate and communicate periodic reports to customers
  • Manage, answer and transmit security requests and needs within Telindus
  • Support the implementation of security controls

Profile :

Qualifications: 

  • At least a bachelor degree (master preferred) in IT security or relative fields
  • Proven experience (3 - 5 years) in IT security, security management, telecom and Cybersecurity topics
  • Knowledge of hardware/software systems, Security infrastructure.
  • Knowledge of security governance activities (example ISO/IEC 27000, NIST, FIPS)
  • Certifications as: ISO/IEC 27001:2005 (Lead) Implementer, ISO/IEC 27005:2011 Risk Manager and ITILv3, CISSP, CISA, CISM,CRISC.
  • Fluency in English and French; Luxembourgish is considered as an asset

Competencies: 

  • Team player, customer-, solution - and improvement- minded
  • Service and customer-centric mindset
  • Strong analytical and problem-solving skills
  • Ability to work autonomously with minimal supervision
  • Demonstrated Service Delivery managerial skills, able to lead projects and cooperate with other IT and business functions.

If at the end of the process your application is successful, you will be asked for a criminal record

Our Offer :

A professional and stimulating working environment in IT & telecom sector . Various career opportunities within the Proximus Group on a national and international level, high-quality training and a rich and acknowledged expertise. We also offer you an attractive remuneration with many fringe benefits.